How can we help?
Browse the frequently asked questions below. If you cannot find an answer, please contact our support team and we will get back to you as soon as possible.
Account and Login
I forgot my password, how do I reset it?
Open the login screen, tap "Forgot password", and follow the instructions sent to your email or phone.
Can I delete my account?
Yes. Go to your profile settings and choose "Delete account". This permanently removes your profile and data.
Matching and Profile
How do matches work?
Our matching system suggests profiles based on your preferences, interests, and location. You can like or pass on each suggested profile.
How do I change my photos or bio?
Open your profile and tap "Edit profile" to update photos, bio, interests, and other details at any time.
Payments and Subscriptions
How do premium subscriptions work?
Premium plans unlock extra features. Subscriptions renew automatically unless cancelled before the renewal date.
How do I request a refund?
Contact our support team with your order or transaction reference and we will investigate your refund request.
Reporting and Safety
How do I report another user?
Open the user's profile, tap the menu, and choose "Report". Our team reviews every report and takes appropriate action.
How do I block someone?
Open the user's profile and choose "Block". Blocked users can no longer see your profile or contact you.
Contact Support
If you still need help, email our support team using the address in the footer of this page and include a brief description of the issue.